Front Desk Officer Job Vacancy at Hotel Bon Voyage

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Hotel Bon Voyage is a luxury brand with the vision to be the best value for money hotel in Lagos, Nigeria. Located in the heart of Victoria Island, a modern up and coming district, the hotel overlooks the Kuramo lagoon perfectly placed to attract business travelers.
Job Title:  Front Desk Officer
Job Location: Lagos
Job Description

·         Greet guests and ask if guests have a prior booking
·         Manage the registration process
·         Ask for identification and ensure that the provided credentials are accurate
·         Handle guest check-ins and check-outs appropriately
·         Take calls and provide information and transfer calls
·         Up selling guest rooms and promoting hotel services
·         Maintain a clean and neat front desk area
·         Provide guests with directions around the hotel
·         Contact housekeeping and maintenance departments when a problem is reported
·         Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
·         Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
·         Build strong relationships and liaise with all other departments for effective and efficient service delivery.
·         Check sort and foward mails
·         Manage accurate accounting of all rooms
·         Provide guests with room keys and call for bellboys
·         Take reservations over the telephone, through emails and in person
·         Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
·         Refer guests to appropriate departments to resolve complaints or provide suggestions
·         Compute bills and take payments
Requirement and Experience
·         Smart and a computer literate, not more than 26 years
·         Good written and verbal communication skills- English
Required Experience:
·         2 – 5 years
·         Minimum of B.Sc, Only female should apply.


Interested applicants should submit their resume to pa@hotelbonvoyageng.com


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