Qualiserve Group Recruitment for Front Office Manager

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Qualiserve Group - The organization started its operational activities as Qualiserve Technologies Ltd in the year 2005 to provide ICT solutions. Since then, Qualiserve has earned a reputation of helping its clients to attain improved performance in the provision of quality services in IT and other areas such as Telecom Infrastructure and Man-power Outsourcing. This we have achieved through a diverse pool of professionals, leveraging on the best practices, innovations and a strong backing from our financial partners to deliver world class services.

Qualiserve Group is recruiting to fill the position of:

Job Title: Front Office Manager
Location: Lagos

Responsibilities:
Design and evaluate quarterly PBC (Personal Business Commitment) with team member
Attend daily NOC operation meeting
Attend Weekly OPS meeting
Ensure FO team get the newest fault category and fault grading
Ensure 24/7 monitoring all network service, such as traffic, signaling, circuits, and availability KPI, etc
Ensure FO team to escalate all the network problem according to SLA, including availability KPI
Ensure all TT are followed and updated according to SLA
Audit troubleshooting analyze report and preventive guidance, and train FO engineer how to do trouble shooting
Arrange FO team to cooperate with BTS acceptance and ensure quality, such as TCH availability, etc
Arrange FO team to check hardware and software version, data configuration
Ensure all the site access are under FO control and have reference number
Ensure FO team to supervise network service status during site access
Ensure all network problem caused by site access are properly followed
Ensure a good and reasonable shift plan, especially during holidays and festival
Ensure shift plan implementation quality
Ensure the quality of shift handover
Follow the critical network issues and update to NOC manager, and Irancell managers
Make FO preventative maintenance plan and ensure implementation quality
Ensure issues found by preventative maintenance are properly escalated
Ensure FO team to do Data collection, Network performance collection and 7*24 monitoring
Audit CR and arrange FO team to supervise the service during CR implementation, and verify the service status after CR finished
Ensure all the CR are properly recorded and followed
Other meetings if needed
Request advanced product training
FO daily, weekly, monthly report design and quality improvement
FO handover report design and quality improvement
Create and perfect work flow
Ensure all TT are created within SLA
Ensure FO team get the newest topology and network information
Ensure FO team to supervise and follow up all network equipment integration, ATP with project department

Educational Background:
Bachelor Degree in Engineering (Electrical & Electronics) / Bachelor Degree in Telecommunications / Bachelor Degree in Computer Science

Work Experience:
Detail knowledge in GSM, 3G and IP
Network service / performance focused
Good knowledge about network operation processes and interfaces
Good knowledge of network implementation / integration processes
5 to 6 years of relevant working experience
Detail knowledge in Transmission : Microwave, Optical, Leased Lines
Knowledge in Network Management Systems and TMN Architecture (OSS, LAN, WAN, TCP/IP)
Good knowledge of network topology, traffic handling capabilities and traffic characteristics
Good knowledge of network performance / configuration parameters and their interpretation and use

Professional Knowledge/ Key Skill:
Performance management
Communication skills at CxO level
Time management
Fault management
Good analytical and investigation technique
Excellent team player
Decision Making Skills
Customer Expectation Management
Excellent team player
High level leadership skills(be able to manage a team of 70+)
Excellent reporting and planning skills
Other Requirement:

Ability to work off hours depending on Network outages and customer requests
24x7 availability to support after office hours, and be able to relocate with in the country
Very good communication skill, Oral and write English


Interested applicants should send their CV to Send your CVs to careers@qualiservegroup.com

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