PwC Recruitment For A System Administrator - Lagos, NIgeria
Responsibilities: Deliver a professional and consistent level of service that provides resolutions within agreed deadlines. Assist with Support documentation review and revision. Develop and maintain strong working relationships with key staff and managers in the business and in other teams within IT. Work collaboratively with Service desk and support teams. Undertake service analysis, proactive service monitoring or project activities as assigned. Identify repeat incidents and contribute to provision of comprehensive Known Error Records and solutions articles as support tools for other support staff. Ensure that assigned IT service incidents are managed effectively and root-cause problem analysis is undertaken where appropriate to reduce the number and severity of future operational incidents. Available as per the after hours support schedule. Acting as a point of escalation for support queries from more junior Technicians which are beyond their technical capability. Identify and take...
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